Overview
At LYSANDRA TUBEROSE SDN. BHD., customer satisfaction is important to us. We aim to provide a smooth and reliable shopping experience. We understand that circumstances may change, and therefore we have outlined our cancellation policy clearly below.
Order Cancellations
You may request to cancel your order within 24 hours of placing it, provided the order has not yet been processed or shipped.
Once an order has been packed, processed, or dispatched, cancellation will no longer be possible.
For orders that have already been shipped, please refer to our Return & Refund Policy for further assistance.
Non-Cancellable Orders
Please note that certain orders may not be eligible for cancellation, including:
Orders that have already entered processing or shipping stages
Orders prepared or packed for shipment
Special, customised, or bulk orders arranged upon request
We encourage customers to review order details carefully before confirming and completing payment.
How to Request a Cancellation
To request an order cancellation, please contact us as soon as possible using the details below:
Email: lysandra_tuberose@outlook.com
Phone / WhatsApp: 011-5659 5354
Subject Line: Cancellation Request – [Your Order Number]
Please include the following information:
Your full name
Your order number
Your reason for cancellation
Our team will review the order status and inform you whether the cancellation request can be approved.
Refunds for Approved Cancellations
If your cancellation request is approved:
Refunds will be issued via the original payment method
Please allow 5–7 business days for the refund to be processed
Actual processing time may vary depending on your bank or payment provider
Exceptions
A cancellation request may be rejected if:
The order has already been shipped or is in transit
The request is submitted after the 24-hour cancellation window
Order processing or packing has already begun
Contact Information
For any inquiries regarding order cancellations, please contact us:
Company: LYSANDRA TUBEROSE SDN. BHD.
Registration No.: 202501042772 (1644180-K)
Email: lysandra_tuberose@outlook.com
Phone: 011-5659 5354
Address:
31 Jalan Sin Chew Kee, Bukit Bintang
50150 Kuala Lumpur
W.P. Kuala Lumpur, Malaysia